Product & Hardware Engineering
Every company runs on systems that were never designed to talk to each other: the CRM, the ERP, the product database, the billing platform, the warehouse of spreadsheets in between. Integration is the discipline of making them behave like one system, reliably, observably and without a person retyping data at the seam. We design and build integrations to any platform that exposes an interface, and to plenty that barely do.
Where a system offers an API we integrate at that layer: REST, GraphQL, gRPC, SOAP where legacy demands it, and webhooks for events. We write the client code defensively, with pagination, rate-limit handling, retries with backoff and idempotency keys, because vendor APIs fail in production in ways their documentation never mentions.
We connect the platforms businesses actually run on: Salesforce, HubSpot, NetSuite, SAP, Microsoft Dynamics, Workday, Stripe, Shopify, QuickBooks and Xero among them. Orders flow to fulfilment, invoices to the ledger, customers to the CRM, without double entry. The design work is less about the API call and more about ownership: which system is the source of truth for each field, and what happens when two of them disagree.
Point-to-point connections multiply until nobody can change anything safely. For estates past that point we build event backbones with Kafka, Pub/Sub or EventBridge, and data pipelines, ETL or ELT, into the warehouse: BigQuery, Snowflake or Redshift. Producers publish once, consumers subscribe independently, and adding the next system stops requiring surgery on the last one.
Zapier, Make and Workato are legitimate tools, and for low-volume workflows they beat custom code on cost and speed. They stop being the answer when volume, latency, complex transformation or compliance enters the picture. We tell you which side of that line each workflow sits on, and we are equally comfortable building on either side of it.
The system with no API still runs the business: the AS/400, the Access database, the vendor application that only speaks CSV over SFTP, the EDI feed from a trading partner. We build bridges that respect what the legacy system can survive: file-based exchange done properly, change data capture from its database, screen-level automation as a last resort, and secure connectivity, VPN or private interconnect, between your premises and the cloud.
Single sign-on across every application with SAML and OpenID Connect against Entra ID, Okta, Google Workspace or Auth0, and SCIM provisioning so joiners get access on day one and leavers lose it the hour they leave. Identity is the integration with a security deadline attached, and we treat it that way.
An integration is not done when the demo works; it is done when it fails visibly and recovers by itself. Everything we ship carries idempotent processing, dead-letter queues for what cannot be processed, replay tooling, reconciliation reports that prove the two sides still agree, and alerting that pages a human only when a human is needed.
Common questions
Almost always. The options, in order of preference: read its database directly with change data capture, exchange files the way it already knows how, SFTP with checksums and acknowledgements, use its import and export tooling on a schedule, or automate its interface as a last resort. Each has trade-offs in reliability and upgrade safety, and we are explicit about which you are buying.
The question is really how stale the data is allowed to be, and the honest answer differs per flow. Inventory shown to a buying customer wants seconds; the finance ledger is often happier with a clean nightly batch it can reconcile. We design each flow to its own freshness requirement rather than forcing everything through one pattern, because real-time everywhere is expensive and batch everywhere loses sales.
We build for it before it happens: every integration goes through an adapter layer we own, so a vendor change is one module to update rather than fifty call sites. Contract tests catch breaking changes in staging before production meets them, and version pinning with scheduled upgrade windows keeps the change on your calendar instead of the vendor's.
Secrets live in a managed store, Secret Manager, Vault or the platform equivalent, never in code, configuration files or the integration platform's shared workspace. Each integration gets its own least-privilege credential so a compromise is contained, rotation is routine rather than an emergency, and every access is logged. Where a platform supports short-lived tokens or workload identity, we prefer them to any stored secret.
Yes, and it is some of the highest-value work we do. Untrusted integrations usually lack three things: idempotency, so retries create duplicates; visibility, so failures are discovered by the business instead of monitoring; and reconciliation, so nobody can prove the systems agree. We retrofit those onto what you have before proposing anything new.
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